SOC Level 2 Shift Lead

Position: SOC Level 2 Shift Lead

Job ID: SOC_002

Location: Malad, Mumbai

Your responsibilities as an SOC Level 2 Shift Lead:

1. Act as the primary point of contact for escalated security events/incidents during your shift.
2. Lead a team of SOC analysts to effectively respond to security events and incidents.
3. Monitor and analyse phishing attempts, identifying trends and implementing strategies to mitigate risks.
4. Manage user requests related to access control, authentication, and other security-related matters.
5. Collaborate with other SOC teams and stakeholders to ensure timely and accurate incident response.
6. Maintain documentation of security incidents, including incident reports and post-incident reviews.
7. Provide guidance and mentorship to junior SOC analysts to enhance their skills and knowledge.
8. Oversee quality delivery with minimal errors, ensuring that SOC operations adhere to established standards and procedures.
9. Keep documentation updated, including incident reports, SOPs, and other relevant documentation.
10. Prepare daily, weekly, and monthly reports on SOC activities, including incident metrics, trends, and analysis.
11. Be flexible to work in 24*7 shifts, including nights, weekends, and holidays, as necessary to maintain SOC coverage and support organizational needs.
12. Conduct training sessions and knowledge sharing sessions for SOC analysts to enhance their skills and capabilities.
13. Stay updated on the latest security threats, vulnerabilities, and industry best practices to continuously improve SOC operations.

Skill sets we require:

1. Experience in leading or supervising SOC teams is highly desirable.
2. In-depth knowledge of phishing techniques, tactics, and procedures.
3. Strong understanding of network protocols, security tools, and technologies.
4. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
5. Relevant certifications such as CIH, GCIH, CISM, or GIAC are a plus.

Pedigree and Experience:

1. Bachelor's degree in Computer Science, Information Security, or related field.
2. Minimum of 2+ years of experience in a SOC environment, with demonstrated proficiency in incident response and analysis.