Position: Application Support Engineer
Job ID: ASE_001
Location: Andheri, Mumbai
Key Responsibilities:
Provide **L1/L2 support** for business applications, resolving technical issues efficiently.
Write and execute **SQL queries** to analyze and troubleshoot database-related problems.
Utilize **Postman** to test and debug API requests and integrations.
Track, document, and manage support tickets using **Jira** to ensure timely resolution.
Work with **Excel** to analyze data, generate reports, and maintain logs.
Communicate effectively with internal teams and stakeholders via **email** and other communication channels.
Collaborate with development and DevOps teams to improve application stability and performance.
(Plus) Familiarity with **CI/CD tools** to assist in deployment and automation tasks.
Required Skills & Qualifications:
Strong knowledge of **SQL** (queries, joins, troubleshooting).
Experience with **Postman** for API testing and debugging.
Hands-on experience with **Jira** for ticketing and issue tracking.
Proficiency in **Microsoft Excel** (formulas, pivot tables, data analysis).
Excellent **email communication** skills for clear and professional correspondence.
Basic understanding of **CI/CD tools** (Jenkins, GitLab CI/CD, etc.) is a plus.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Preferred Qualifications:
Bachelor's degree in **Computer Science, Information Technology, or a related field.
Prior experience in an **Application Support** or **Technical Support** role.
